Responsible Gaming at fb99 —
Play Smart, Stay in Control
fb99 is committed to providing a safe and enjoyable environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support you need to keep your play fun, healthy, and within your own limits.
Our Commitment to Every Player
Gambling at fb99 should always be a form of entertainment — never a source of financial stress or emotional harm. We take our responsibility to players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh seriously, and we have built our platform with player welfare at its core.
Entertainment first, always. fb99 frames gambling as a leisure activity with a cost attached — like going to the cinema or a sporting event. Every session should be enjoyable, and every player should set a budget they are comfortable losing before they begin.
Proactive monitoring. Our platform monitors gameplay patterns in the background. If we detect signs of problem gambling — such as unusually long sessions, rapidly escalating deposits, or repeated attempts to bypass limits — our team will reach out proactively to offer support.
No pressure to continue. fb99 will never send promotional messages designed to pressure a player who has set a self-exclusion period or taken a cooling-off break. Once you activate a protection tool, it is honoured unconditionally.
Strict 21+ enforcement. We perform age verification on every account as part of our mandatory KYC process. No player under the age of 21 will be permitted to deposit, wager, or withdraw on the fb99 platform — no exceptions.
Free tools, no waiting. Every responsible gaming tool described on this page is available to all registered players at zero cost and can be activated instantly through our 24/7 live support team. You will never be put on a waiting list to protect yourself.
Player Protection Tools
fb99 provides a comprehensive set of responsible gaming tools that you can activate at any time. All tools are free, confidential, and take effect immediately once requested.
Deposit Limits
Set a daily, weekly, or monthly cap on the amount you can deposit into your fb99 account. Once a deposit limit is active, it cannot be increased for a minimum of 7 days — giving you a genuine cooling-off buffer. Decreases take effect immediately. Limits can be set to any BDT amount that suits your personal budget.
Session Time Limits
Define the maximum amount of time you want to spend on the platform in a single session or across a full day. When your limit is reached, fb99 will display a clear notification and, if you have opted for hard limits, automatically log you out. This prevents the common trap of losing track of time during extended gameplay sessions.
Loss Limits
Specify the maximum amount you are comfortable losing over a defined period — daily, weekly, or monthly. Once your loss limit is reached, fb99 will prevent any further real-money wagering until the period resets. This is one of the most effective tools for keeping gambling within a sustainable entertainment budget.
Cooling-Off Period
Take a short break from fb99 without committing to a full self-exclusion. Cooling-off periods are available in durations of 24 hours, 3 days, 7 days, 14 days, or 30 days. During a cooling-off period, your account is suspended for real-money play, and all marketing communications are paused. The period cannot be shortened once activated.
Self-Exclusion
If you feel that gambling has become a problem, you can request a self-exclusion of 6 months, 1 year, 2 years, 3 years, or a permanent lifetime ban. During the exclusion period, your account is fully locked — deposits, withdrawals, and gameplay are all suspended. Any winnings accrued before the exclusion are paid out at the time of closure. Permanent self-exclusions cannot be reversed.
Reality Check Alerts
Enable timed pop-up notifications that interrupt your session at regular intervals — every 30, 60, or 90 minutes — displaying how long you have been playing and your net win/loss for the session. These gentle interruptions help you make conscious, informed decisions about whether to continue or stop, rather than playing on autopilot.
How to activate any tool: Contact our 24/7 support team via live chat on the platform or email [email protected] and request the tool by name. Your request will be processed immediately and you will receive a written confirmation. All tools are free of charge.
21+ Age Restriction
fb99 operates a strict minimum age policy. All players must be at least 21 years of age to register, deposit, play, or withdraw on the platform. This policy applies to all residents of Bangladesh and is enforced without exception.
During the account registration process, every player is required to confirm that they meet the minimum age requirement. fb99 then conducts a formal age and identity verification (KYC) process before any withdrawal is permitted. Documents accepted for age verification include the National ID Card (NID), valid passport, or driving licence.
If age verification reveals that a player is under 21, the account will be immediately closed. Any real-money deposits will be refunded to the original payment source (bKash, Nagad, Rocket, or bank account). No winnings or bonuses will be paid to any player found to be underage, and the matter may be referred to the appropriate authorities.
Know a minor who may be using fb99? If you believe someone under the age of 21 is accessing the platform, please notify us immediately via live chat or at [email protected]. We will investigate and act without delay.
Protecting young people at home: If you share a device with someone under 21, we strongly recommend installing parental control software and keeping your fb99 login credentials private. Never allow a minor to access your account. Popular parental control tools available in Bangladesh include Google Family Link and built-in parental controls on Android and iOS devices.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The warning signs below apply to players of all backgrounds and experience levels. Recognising them early is the first step to regaining control.
If you recognise any of these signs in yourself or someone you know, please reach out to the fb99 support team immediately. We are available 24 hours a day, 7 days a week, and can activate a cooling-off period or self-exclusion on your account within minutes — completely free of charge.
Quick Self-Assessment
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly to get a clearer picture of your relationship with gambling.
If you answer "Yes" to three or more of these questions, we strongly encourage you to reach out to our support team and consider activating one of our protection tools. This is not a clinical diagnosis — but it is a meaningful signal worth taking seriously.
Your answers to this self-assessment are for your own personal reflection only. fb99 does not record or monitor your responses to these questions.
Understanding Your Limit Controls
fb99 provides five distinct account-level controls to help you manage your gambling activity. Here is exactly how each one works and what to expect when you activate it.
Daily Deposit Limit
Sets the maximum BDT amount you can deposit within any 24-hour rolling window (Bangladesh Standard Time). Requests to increase the limit are subject to a mandatory 7-day waiting period.
Weekly Deposit Limit
Caps your total deposits across any 7-day rolling period. Useful if your spending pattern is more variable during weekends when cricket matches and live casino events are more frequent.
Monthly Deposit Limit
Restricts your total deposits within any calendar month. This is the broadest deposit control and works well alongside a personal monthly entertainment budget.
Net Loss Limit
Defines the maximum net loss (deposits minus withdrawals) you can sustain over a daily, weekly, or monthly period. Once your loss limit is reached, wagering is suspended for the remainder of the period.
Session Duration Limit
Restricts how long a single continuous gameplay session can last. After the time limit is reached, the platform displays a notification. If you have set a hard limit, the session is automatically ended and you are logged out.
Important: Limit Increase Rules
Any request to increase an existing limit (deposit, loss, or session) is subject to a minimum 7-day cooling-off window before it takes effect. Decreases are always immediate. This asymmetry is intentional — it protects you from impulsive decisions made in the heat of a session.
Where to Get Help
Whether you want to activate a protective tool on your account, talk through your concerns, or simply ask a question about responsible gaming, the fb99 support team and the resources below are here for you.
fb99 Live Chat
The fastest way to activate any protection tool. Our team is available around the clock and will process your request within minutes.
24 / 7 — Under 2 min responseSupport Email
For detailed enquiries or if you would prefer written communication, reach our responsible gaming team by email.
[email protected]Talk to Someone You Trust
Sometimes talking to a trusted friend or family member is the most important first step. You do not have to face this alone — help from people who know you is invaluable.
Friends & Family SupportProfessional Counselling
If gambling is significantly affecting your mental health or daily life, we encourage you to seek professional counselling services available in Dhaka, Chittagong, and major cities across Bangladesh.
Seek Professional HelpConfidentiality guaranteed: All responsible gaming enquiries sent to the fb99 support team are treated with strict confidentiality. Your request to activate a protection tool or discuss a gambling concern will never affect your account status beyond the specific tool you request, and will never be shared with third parties except where required by law.
Play Responsibly — Enjoy fb99 at Its Best
Set your limits, use your tools, and keep gaming fun. When you play within your means on fb99, cricket betting, slots, and casino games are exactly what they should be — pure entertainment.